Insight Chaos

I created and presented this summary as part of my usability testing class (HCDE 517) at the University of Washington. It covers basic question writing concepts that are applicable to both market researchers and usability researchers.

For me, the highlight of this article was Joe’s discussion on labeling the end points of scales. He reminds even us experienced question writers that: one’s choice of scale end points might activate two different cognitive structures instead of one. Measuring something as being “difficult” is not the same as measuring it as being “not at all easy”.